Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Made from long-lasting, durable, and eco-friendly LED neon with multiple acrylic backboard options.
Light designed to last at least 10 years of 24/7 usage or about 30 years of 5 hours a day at full intensity ~ 50,000 hours total.
- Neon sign customized to your specifications
- Power supply and 10ft (3m) cord with plug adaptor
- Remote dimmer controller
- 12-month international manufacturer warranty
- Drill holes for installation and hanging kit
Backing style is cut to shape by default, but you can leave a note if you want cut to board or other.
This sizing guide is just a reference. The sizing is calculated by the length of the sign at the longest side (either height or length). For signs that are taller than they are long, the height is used to calculate size.
All orders are made to order by hand in our international production facility with the upmost of care and attention to detail.
Average ETA of your order is 10-20 days, after we confirmed the design with you.
More detailed: production time is 5-10 days (rush orders are possible) + shipping 7-10 days.
Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.
We can only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at email@example.com and we will deliver a replacement free of charge.
We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)
Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.
This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by NeonPilgrim.
If you need any more help whatsoever, please don't hesitate to contact our team via email at firstname.lastname@example.org
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.